LET’S STAY CONNECTED
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CONTACT US
We’d love to hear from you. Whether you have a question about your order, need help with sizing, or just want to share feedback, our team is here to help.
Customer Service Hours:
Website: 24/7
Mon–Fri: 8am–6pm
Sat: 9am–1pm
Sun: Closed
FREQUENTLY ASKED QUESTIONS
How long will it taketo receive my order?
+Since every item is custom made to order, processing times are typically [7–10 business days] before shipping. Shipping times vary depending on your location, but you’ll receive tracking information as soon as your order is on its way.
Can I customize myorder?
+Absolutely! That’s what we’re all about. Many of our products can be personalized with colors, text, or design details. If you have a special request, just reach out—we’d love to help bring your idea to life.
What if I need tomake a change after placing my order?
+If you need to make a change, please contact us as soon as possible at msacustomorder@gmail.com. Since each piece is made to order, we can only make edits if your order hasn’t entered production yet.
Do you accept returnsor exchanges?
+Because items are custom made, we’re unable to accept returns or exchanges unless the product arrives damaged or there’s a mistake with your order. If there’s ever an issue, please contact us—we’ll make it right.
How do I know whatsize to order?
+Each product page includes a sizing guide to help you find the perfect fit. If you’re unsure, feel free to reach out—we’re happy to guide you.
What materials do youuse?
+Our clothing and accessories are made with high-quality materials chosen for comfort, durability, and style. Specific details for each product can be found in its description.
How do I carefor my custom items?
+Care instructions are included with every order to help your item last as long as possible. It is generally advised to wash garments inside out in cold water and to hang dry or use a low heat setting when machine drying.
How can I contact youif I have a question?
+You can reach us anytime at contactmsacustomcreations@gmail.com or through our contact page. Customer service is one of our top priorities, so we’ll get back to you quickly.